Luckiest Casino Privacy Policy

At Luckiest Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our website at https://luckiest.com and all related services. We are operated by Kilbride Limitada, a company registered under number 3-102-950215 at the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. By registering a Luckiest login account and using our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of our services immediately.

Who We Are and How to Contact Us

We at Luckiest Casino act as the data controller for all personal information processed through our platform. If you have any questions, concerns, or requests regarding your personal data, you can reach us at support@luckiest.com. Our support team is available 24/7 via live chat and email to assist you with any privacy-related inquiries. At Luckiest Casino, we take every request seriously and aim to respond within a reasonable timeframe in accordance with applicable data protection principles.

Information We Collect

When you create a Luckiest casino login and use our services, we may collect the following categories of personal information:

Information You Provide Directly

• Full name, date of birth, and contact details including email address
• Residential address and nationality
• Payment information, including details of your chosen deposit method (Visa, Mastercard, Apple Pay, Google Pay, Interac) or cryptocurrency wallet addresses (BTC, ETH, SOL, TRX, USDT, USDC)
• Identity verification documents submitted for KYC purposes
• Correspondence and communications you send to our support team
• Preferences and settings you configure within your account

Information We Collect Automatically

• IP address, device identifiers, and browser type
• Geolocation data used for compliance and geo-blocking purposes
• Gaming activity, transaction history, and session data
• Login times, page interactions, and navigation patterns on our Luckiest online casino platform
• Cookie and tracking technology data (see our Cookies section below)

Information From Third Parties

• Data from payment processors and financial institutions to verify transactions
• Results from sanctions screening databases and watchlists
• Information from identity verification and fraud prevention services
• Blockchain transaction data related to cryptocurrency wallet addresses you provide

How We Use Your Information

We at Luckiest Casino use the personal data we collect for the following purposes:

• Account management: To create and manage your account, verify your identity, and process your deposits and withdrawals
• Service delivery: To provide access to our full gaming library of 3,000+ titles, bonuses including our welcome offer, loyalty program, and VIP benefits
• Legal compliance: To fulfil our anti-money laundering (AML) obligations, screen wallet addresses against sanctions databases, and implement geo-blocking of restricted jurisdictions
• Fraud prevention: To detect, investigate, and prevent unauthorised access, including the use of VPNs or IP masking tools, and to perform blockchain transaction analysis
• Customer support: To respond to your queries via live chat, email, or our contact form
• Marketing and promotions: Where you have given consent, to send you information about our offers, including cashback promotions, game-of-the-week notifications, and supplier campaigns such as Drops & Wins and Playson Jackpot League
• Platform improvement: To analyse usage patterns and enhance your experience on our Luckiest Casino website and mobile platform
• Responsible gaming: To monitor your activity and apply safeguards in accordance with our responsible gambling commitments

Legal Basis for Processing

At Luckiest Casino, we process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you and operate your account
• Legal obligation: Processing necessary to comply with AML, sanctions screening, and fraud prevention requirements
• Legitimate interests: Processing that serves our legitimate business interests, such as security monitoring and platform analytics, where these do not override your rights
• Consent: Where you have explicitly opted in, such as for direct marketing communications

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Luckiest Casino platform to enhance your browsing experience, remember your preferences, and collect analytical data. The types of cookies we use include:

• Essential cookies: Required for the basic functioning of our website and your account session
• Analytical cookies: Used to understand how visitors interact with our Luckiest online casino and improve our services
• Marketing cookies: Used to deliver relevant promotional content where you have provided consent
• Functional cookies: Used to remember language preferences across our five locales — English, Spanish, German, French, and Portuguese

You may control or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of our platform and your ability to complete a luckiest login or access your account.

Sharing Your Information

We do not sell your personal data. At Luckiest Casino, we may share your information with the following categories of third parties only where necessary:

• Payment processors and banking partners, including providers supporting SEPA and Interac transactions
• Identity verification and KYC service providers
• Sanctions screening and fraud detection platforms
• Game providers and software suppliers operating on our platform
• Regulatory and law enforcement authorities where we are legally required to disclose information
• IT infrastructure and cloud hosting providers who process data on our behalf under strict data processing agreements

Data Retention

We retain your personal data for as long as your account remains active and for such additional periods as required by our legal and regulatory obligations. In particular, our Luckiest Casino AML and compliance obligations may require us to retain certain records beyond the closure of your account. When data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Luckiest Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal obligations
• The right to restrict or object to certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent at any time for processing based on consent, including marketing communications

To exercise any of these rights, please contact us at support@luckiest.com. We will respond to all verified requests in accordance with applicable law.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. Our Luckiest Casino security framework includes encrypted connections, device property examination, geolocation monitoring, and ongoing IP and blockchain transaction analysis. While we take every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure, and you use our services at your own risk in this regard.

Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the age of majority. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Responsible Gambling and Your Data

At Luckiest Casino, responsible gaming is a core part of how we operate. We use your personal data to monitor for signs of problem gambling behaviour and to connect you with support resources, including GambleAware, GamCare, and responsiblegambling.org, as referenced on our Responsible Gambling page. If you set self-exclusion or deposit limits, we process this data to enforce those restrictions across your account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our Luckiest Casino website. Your continued use of our platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

This Privacy Policy was last reviewed by the team at Luckiest Casino and reflects our current data handling practices. For all enquiries, contact us at support@luckiest.com or through the live chat function available 24/7 on https://luckiest.com.